I have a sensor, and I don't know where it belongs. How do I find out?
If you're holding a sensor and don't know where it belongs, there are a few possible scenarios. For example, it might be a sensor that has been removed (either intentionally or by mistake). It could also be a sensor that has fallen off, or perhaps you're standing by a table or area that you can't identify within the system.
In all cases, you must start by identifying the sensor.Once the sensor has been identified, you need to determine whether it should be taken out of service, or if it has been removed or has fallen off by mistake and therefore needs to be reinstalled.
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I need to find and identify a sensor
If you're holding a sensor and, for some reason, don’t know where it belongs, you need to locate and identify it in the system. You can do this in one of two ways: Open the camera on your phone and point it at the QR code on the sensor. This will ...
How do I remove a sensor from a desk?
The sensor is attached with strong adhesive. So when you want to remove a sensor from a desk, you need to use a putty knife or similar tool and give the sensor a gentle push with it. IMPORTANT: When you push the sensor off, you must do so by pushing ...
I need to set up one or more sensors. How do I do this?
First and foremost, there is the system part of a setup. You can read about that here. Then there is the physical part, which we describe here. The sensor should be placed 2-4 cm from the front edge of a desk approximately in the middle of the ...
We are behind on updating desks and sensors. How do we clean this up?
Find a quiet time when there are no employees at the affected desks/areas. Go there and take one desk at a time. There can be different scenarios for each desk that has not been updated with the correct information: A sensor is missing. Install a new ...
I need to move a desk
When physically moving a desk, start by identifying the sensor attached to the desk so you can look it up. Once you've done that, go to ADMIN and Sensors, and click the small pencil icon next to the sensor. Then choose which location the sensor ...